We posted a vlog a few months ago about why your online terms should have mandatory arbitration and class action waiver provisions.
And, equally important, how to obtain consumer consent to the terms.
As some recent court decisions illustrate, it’s very easy to do this wrong … but it’s also easy to do this right.
Spoiler Alert: The courts concluded that the terms were not enforceable because of what the judges perceived as incorrect placement and incorrect substance.
Those companies now have to proceed in court and defend class actions.
The important question for your business in light of these decisions is: where is your consent language and what does it say?
Watch to learn from Steve Freeland!